About this program
Hospitality - Hotel Operations Management (1867)
The Hospitality - Hotel Operations Management program will offer you business skills and acumen to work in a wide range of areas within this multifaceted industry. Among these areas will be front desk management, housekeeping operations, food and beverage management, and human resources planning.
Throughout the program, you'll receive relevant technology-based training and industry certifications, including Smart Serve, Food Handlers and CPR/first aid, which are recognized and sought after by top employers.
As a graduate of the Hotel Operations Management program, you'll have unlimited career opportunities, responding to guests' needs and providing them with exceptional service and attention to detail. You'll be fully prepared to step into key roles within both the front and back of a hotel, and make an impact on the guest experience.
Picture the look on guests' faces as they walk into the gorgeous lobby of a world-class hotel, are greeted by a helpful concierge, and warmly welcomed to a perfectly-finished guest suite before enjoying a meal and exquisite service in the dining room. All of this is made possible by the hard work and dedication of Hospitality - Hotel Operations Management program grads.
- Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status (19 years or older)
- English Grade 12 C or U, or equivalent (minimum grade required) or take the Centennial College English Skills Assessment for Admission
- English Language Proficiency
For more information about admission requirements, please visit our university website.
Does this course require proof of English proficiency?
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- College Communication 1
- General Education Elective
- Introduction to Computers (Online)
- Food Safety, Smart Serve, First Aid
- Professional Service Experience
- Food Theory
- Introduction to Hospitality Operations
- Beverage, Bar and Dining Room
- College Communication 2
- General Education Elective
- Room Operations I
- Introduction to Hospitality Sales and Marketing
- Human Resources
- Introduction to Hospitality Accounting
- Restaurant Operations
- Principles of Hospitality Management
- Room Operations II
- Hospitality Sales and Revenue Management
- Hospitality Management Career Preparation
- Risk Management
- Principles of Food, Beverage and Labour Cost Control
- Special Event Operations
- Global Citizenship: From Social Analysis to Social Action
- Career and Leadership Development (Online)
- Work Integrated Learning: Hotel Operations
Scholarships & funding
Several scholarship options are available. Please check the university website for more information.
Canadian Student Tuition fee is $ 2,721.00 (2 Semesters)
International Student Tuition fee is $14,502.50 (2 Semesters)
Program Vocational Learning Outcomes
Program Vocational Learning Outcomes describe what graduates of the program have demonstrated they can do with the knowledge and skills they have achieved during their studies. The outcomes are closely tied to the needs of the workplace. Through assessment (e.g., assignments and tests), students verify their ability to reliably perform these outcomes before graduating.
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
- Deliver guest service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives of the accommodation industry.
- Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
- Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of hotels delivering hospitality services and products.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hotel operations.
- Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
- Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
- General Manager
- Sales and Marketing Coordinator
- Housekeeping Manager
- Food and Beverage Manager
- Front Desk Manager
- Meeting and Event Coordinator
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About this institute
Welcome to Centennial College
Centennial College is Ontario’s first public college with five campuses in Toronto, Canada. Centennial offers high quality Canadian Education that is hands on and employment focused. Programs at Centennial promote experiential learning with laboratory instruction, co-op education and industry placements. Centennial...
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