New Zealand Certificate in Accommodation (Level 3) Portering and Reception
Manukau Institute of Technology
About this program
Create a home away from home and a positive first impression.
Learn to greet visitors of all nationalities, checking them in, answering their queries, providing local tourist information and delivering them to their room, all with exceptional customer service skills. Reception skills include room bookings, allocations, billing and customer queries. Portering skills include handling of luggage, customer service and safety and security.
Concierge skills include responding to requests from guests about things to do, see and visit during their stay. From backpackers to lodges, from motels to hotels this rewarding career choice gets you close to the action.
Career opportunities
Entry-level reception positions in hotels, motels, backpackers, holiday parks and lodges.
Programme structure
Students complete the following courses:
- Arrival and Departure Procedures
- Front Office Customer Service
- Portering and Concierge.
Students will also receive training in health and safety, security, problem solving and communication skills.
Further training or study
New Zealand Certificate in Hotel Reception Level 4
Admission requirements
Does this course require proof of English proficiency?
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Learn moreAbout this institute
As an international student there are a lot of factors in choosing where you study and with who. You need confidence that your qualification will set you up for a good job when you graduate. You also want trust and...
