New Zealand Certificate in Accommodation (Level 3) Portering and Reception

Manukau Institute of Technology
15 weeks
Diploma / certificate
On campus
Contact school for start dates

About this program

Create a home away from home and a positive first impression.

Learn to greet visitors of all nationalities, checking them in, answering their queries, providing local tourist information and delivering them to their room, all with exceptional customer service skills. Reception skills include room bookings, allocations, billing and customer queries. Portering skills include handling of luggage, customer service and safety and security.

Concierge skills include responding to requests from guests about things to do, see and visit during their stay. From backpackers to lodges, from motels to hotels this rewarding career choice gets you close to the action.

Career opportunities

Entry-level reception positions in hotels, motels, backpackers, holiday parks and lodges.

Programme structure

Students complete the following courses:

  • Arrival and Departure Procedures
  • Front Office Customer Service
  • Portering and Concierge.

Students will also receive training in health and safety, security, problem solving and communication skills.

Further training or study

New Zealand Certificate in Hotel Reception Level 4

Admission requirements

For more information about this program, please contact the school directly.

Does this course require proof of English proficiency?

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About this institute

As an international student there are a lot of factors in choosing where you study and with who. You need confidence that your qualification will set you up for a good job when you graduate. You also want trust and...

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Contact info

Manukau Institute of Technology

Corner of East Tamaki Road and Newbury Street
2023 Auckland
New Zeeland


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